At HumAI, we take your privacy seriously. This policy explains what data we collect, how we use it, and your rights. We aim to be transparent and keep things simple.
1. What Data We Collect
| Data Type | Examples | Why We Need It |
|---|---|---|
| Account info | Name, email, phone number | To create and manage your account |
| Business info | Business name, industry, address, operating hours | To configure your chatbot |
| Chat messages | Conversations between your chatbot and your customers | To provide the AI assistant service |
| Channel credentials | WhatsApp session data, Telegram bot token | To connect your chatbot to messaging channels |
| Usage data | Message counts, feature usage | Billing and service improvement |
2. How We Use Your Data
We use your data only for the following purposes:
- Provide the service: Power your AI chatbot, process messages, and manage your account
- Billing: Track usage against your plan limits and process payments
- Support: Help you when you contact us with questions or issues
- Improve the platform: Understand how businesses use HumAI so we can make it better (we never sell your data)
3. Data Storage
Your data is stored on servers located in Frankfurt, Germany (EU), hosted on Amazon Web Services (AWS). We use industry-standard security practices to protect your data, including access controls. We are actively working on enabling encrypted connections (HTTPS) across the platform.
4. Third-Party Services
We use the following third-party services to operate HumAI. Each processes only the minimum data necessary:
| Service | Purpose | Data Shared |
|---|---|---|
| OpenAI / Anthropic | AI language processing | Chat messages (to generate responses) |
| WhatsApp (via Baileys) | WhatsApp messaging channel | Messages sent/received on WhatsApp |
| Telegram Bot API | Telegram messaging channel | Messages sent/received on Telegram |
| Google Calendar | Booking integration | Appointment details (if enabled) |
| Stripe (planned) | Payment processing (not yet integrated) | When enabled, payment info will be handled directly by Stripe — we will never see card numbers |
5. Data Retention
- Your data is kept for as long as your account is active
- If you close your account, we delete your data within 30 days
- You can request immediate deletion at any time
- We may retain anonymized, aggregated data for analytics purposes
6. Your Rights
Under GDPR and applicable data protection laws, you have the right to:
- Access: Request a copy of all data we hold about you
- Correction: Ask us to fix any inaccurate data
- Deletion: Ask us to delete your data ("right to be forgotten")
- Portability: Receive your data in a machine-readable format
- Restriction: Ask us to limit how we process your data
- Objection: Object to certain types of processing
To exercise any of these rights, contact us using the details below. We will respond within 30 days.
7. Cookies and Local Storage
HumAI uses minimal browser storage:
- localStorage: We store authentication tokens in your browser's localStorage to keep you logged in. No tracking cookies are used.
- No third-party tracking: We do not use Google Analytics, Facebook Pixel, or any other tracking tools.
8. Children's Privacy
HumAI is a business tool and is not intended for use by individuals under 18. We do not knowingly collect data from children.
9. Changes to This Policy
We may update this policy from time to time. If we make significant changes, we will notify you by email. The "last updated" date at the top of this page will always reflect the most recent version.
10. Contact Us
For any privacy-related questions or data requests, contact us:
- WhatsApp: +20 155 726 2073
- Email: sales@humai.com