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Turn membership questions into attended trials and memberships.

People message a gym before they visit: prices, class times, women-only hours, trial sessions.

A personal trainer kneels beside a member on a leg press machine and guides her through the exercise in a modern, dimly lit gym

How much is the monthly membership, and are there women-only hours?

  1. Inquiry
  2. Attended trial
  3. Paid membership

Where requests get lost.

01

Prices and schedules on repeat

Membership options and class times explained again for every inquiry.

02

Trial sessions that never happen

Trials booked without a reminder turn into no-shows.

03

Renewals that slip by

Memberships expire and nobody reminds the member in time.

04

Members who quietly stop coming

By the time anyone notices, they have already left.

How it runs, to the finish line

Done means a paid membership, not just a trial booked.

  1. AskThe visitor asks about prices, classes or hours, by button or in their own words.
  2. TrialA trial session is requested, and your team confirms it.
  3. RemindA reminder goes out before the trial.
  4. JoinYour team completes the membership and payment at the front desk or through your usual process.
  5. RetainRenewal reminders and check-ins go to members who stop coming.
  6. Paid membershipThe finish line we measure.

Always with a person.

See where your gym loses customers.

The Leak Audit maps every step from the first message to paid membership, and shows the fix working, within 72 hours of meeting you.

Get your free Leak Audit