Customer service automation for real-estate agencies & developers
Reply to every property inquiry while the buyer is still interested.
In real estate, the first agency to reply properly usually gets the viewing. But agents cannot answer every listing question at once, and many inquiries are not ready to buy. HumAI answers listing questions from your approved information, asks the qualifying questions you agree (budget, area, timing) and books viewings for your agents to confirm, so agents spend their time on serious buyers.
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Sound familiar?
Leads go cold before an agent replies
Inquiries from ads and portals arrive at night and on weekends, and by Monday the buyer has moved on.
Agents spend hours on unqualified leads
Budget, area and timing are asked one message at a time, for people who were never ready to buy.
The same listing questions on repeat
Price, size, location and payment plans, answered again for every inquiry.
Viewings that never happen
Booked viewings without reminders turn into no-shows and wasted trips.
The journey
One inquiry, from the ad to an attended viewing
Illustrative flow. The qualifying questions and which steps need an agent are agreed with you.
- 01 · Inquire
The buyer or tenant asks about a listing, from an ad, a portal or your website.
- 02 · Qualify
The agreed questions are asked: budget, area, timing and purpose.
- 03 · Answer
Listing details come from your approved information. Prices and availability are never invented.
- 04 · Book
A viewing request goes to the right agent, who confirms the time.
- 05 · Remind
A reminder goes out before the viewing, and the agent records whether it happened.
Done means the viewing was attended. We never count a sale we did not see.
Sizes
Built for your size
Independent agents
Reply fast without living on your phone
Listing answers, qualifying questions and viewing requests on your existing WhatsApp number.
Agencies with teams
Every lead to the right agent
Leads routed by area, project or language, with one shared queue and response times you can see.
Developers & large brokerages
Connected to your CRM
Scoped connections to your CRM where supported, lead source tracking and reporting from inquiry to attended viewing.
What stays human
We automate the agreed routine work and make the remaining human work easier to manage.
- Negotiation, pricing decisions and contracts stay with your agents.
- Availability and prices come only from information you approve and keep up to date.
- Legal and financing questions go to a person.
- Follow-up messages go only to people who agreed to receive them.
Channels
Where your buyers already write
- Messenger
- Website chat
- Telegram
Next step
The solution, the cost and how we work.
Not ready to message yet? These pages explain what we build, how cost is worked out without fixed prices, and how we work from the first request map to the monthly review.
Solution
WhatsApp automation
Our core service. Guided WhatsApp workflows that we design, build and run for you after launch.
Read moreSolution
Customer service automation
WhatsApp plus website chat, Instagram, Messenger and Telegram, with case routing, handover and a view of the workload.
Read moreHow pricing works
What drives the cost, what a proposal includes and why we do not publish fixed prices.
Read moreHow we work
Four stages: map the requests, agree scope, build and test on real examples, then launch, operate and review monthly.
Read moreFAQ
Does it replace my agents?
No. It answers routine questions and qualifies inquiries so your agents spend their time on viewings and serious buyers.
Does it work with my CRM?
Often. We check which actions your CRM supports and who can authorize access. Where there is no connection, leads arrive in one clear queue.
Can it handle leads from ads?
Yes. Leads from click-to-WhatsApp ads, portals and your website can enter the same flow, with the source recorded where available.
Can it quote prices?
Only from prices and payment plans you approve and keep current. Anything outside that goes to an agent.
Which languages does it support?
Arabic and English as standard. Other languages are tested and agreed before launch.
How much does it cost?
It depends on your channels, team size, volume and any system connections. We start with one workflow and send a proposal that separates setup, the monthly service and third-party fees.
Where do your leads go cold?
Tell us how inquiries reach your agents today. We will help you find the first workflow worth automating.
Discuss your agency’s workflow on WhatsApp