Customer service automation for retail stores & showrooms
Turn “do you have it in stock?” into a customer at your counter.
Retail customers message before they visit: is it in stock, what is the price, which branch has it. When those questions wait, the visit goes to a competitor. HumAI answers from your approved information, takes reserve-and-collect requests for your staff to confirm and routes after-sales questions to the right branch, so more messages end in a visit or a sale.
Meta Tech Provider · Official WhatsApp Business Platform
Sound familiar?
“Do you have it in stock?” all day
Staff stop serving customers in the store to answer the same stock and price questions.
Customers don’t know which branch to visit
The item is in one branch, the customer goes to another, and leaves without buying.
Reserve requests get forgotten
A customer asks you to hold an item, and nobody remembers by the time they arrive.
After-sales and warranty questions get lost
Service requests arrive without receipts or product details and bounce between branches.
The journey
One customer, from the first message to the counter
Illustrative flow. Live stock checks depend on what your POS or inventory system supports.
- 01 · Ask
The customer asks about a product, price or branch, by button or in their own words.
- 02 · Check
Answers come from approved information, or a staff member checks stock when no live connection exists.
- 03 · Reserve
The customer asks to hold the item. Branch, name and pickup time are collected.
- 04 · Confirm
The branch confirms the hold, and the customer gets the details.
- 05 · Collect
A reminder goes out before pickup, and the branch records the visit.
Done means the customer picked up or bought the item, not just that a question was answered.
Sizes
Built for your size
Single store
Fewer interruptions at the counter
Stock, price and opening-hour answers plus hold requests, on your existing WhatsApp number.
Several branches
The right branch, every time
Questions and holds routed to the branch that has the item, with one shared queue for managers.
Chains
Connected to your inventory
Scoped connections to your POS or inventory system where supported, access by branch and reporting on completed visits.
What stays human
We automate the agreed routine work and make the remaining human work easier to manage.
- Prices and offers come only from information you approve.
- Stock is never promised without a live connection or a staff check.
- Warranty decisions and complaints go to your team with the full conversation.
- Card details are never taken in chat.
Channels
Where your customers already write
- Messenger
- Website chat
- Telegram
Next step
The solution, the cost and how we work.
Not ready to message yet? These pages explain what we build, how cost is worked out without fixed prices, and how we work from the first request map to the monthly review.
Solution
WhatsApp automation
Our core service. Guided WhatsApp workflows that we design, build and run for you after launch.
Read moreSolution
Customer service automation
WhatsApp plus website chat, Instagram, Messenger and Telegram, with case routing, handover and a view of the workload.
Read moreHow pricing works
What drives the cost, what a proposal includes and why we do not publish fixed prices.
Read moreHow we work
Four stages: map the requests, agree scope, build and test on real examples, then launch, operate and review monthly.
Read moreFAQ
Can it check live stock?
Only if your POS or inventory system supports a safe connection. Otherwise a staff member checks and the customer gets a clear answer.
Can it hold items for customers?
It collects complete hold requests. Your branch confirms them, so nothing is promised that the store cannot keep.
Does it work for several branches?
Yes. Requests are routed by branch, and managers see what is waiting in each one.
What about after-sales service?
It collects the product, receipt and issue, then sends a complete request to the right team.
Which languages does it support?
Arabic and English as standard. Other languages are tested and agreed before launch.
How much does it cost?
It depends on your branches, channels, volume and any system connections. We start with one workflow and send a proposal that separates setup, the monthly service and third-party fees.
Which questions keep your staff off the floor?
Tell us how customers reach your stores today. We will help you find the first workflow worth automating.
Discuss your store’s workflow on WhatsApp