Customer service automation for online stores & e-commerce brands
Answer every “is it available?” and “where is my order?” without hiring.
Most online-store messages are the same few questions: size, stock, delivery time and order status. When they wait, carts are abandoned and cash-on-delivery orders get refused at the door. HumAI answers product and delivery questions from your approved information, confirms orders before they ship and gives status updates, so your team only handles the conversations that need a person.
Meta Tech Provider · Official WhatsApp Business Platform
Sound familiar?
“Where is my order?” floods the inbox
Your team spends the day copying tracking numbers into chats instead of selling.
Pre-sale questions go unanswered
Size, color, stock and delivery-time questions wait, and the customer buys from another store.
Cash-on-delivery orders get refused
Orders that were never confirmed turn into failed deliveries and shipping costs.
Returns and exchanges are messy
Requests arrive in different channels with missing photos and order numbers.
The journey
One customer, from the first question to a delivered order
Illustrative flow. Order lookups and updates depend on what your store platform supports.
- 01 · Ask
The customer asks about a product, size or delivery, by button or in their own words.
- 02 · Answer
Answers come from your approved catalog and policies. Anything uncertain goes to your team.
- 03 · Confirm
Cash-on-delivery orders are confirmed with the customer before they ship.
- 04 · Update
Order status questions are answered from your store system where connected.
- 05 · Resolve
Returns and exchanges are collected complete, with order number and photos, for your team to approve.
Done means a paid order that was delivered and kept, not just a reply sent.
Sizes
Built for your size
Small store
Your inbox, under control
Product answers, order confirmations and status replies on your existing WhatsApp and Instagram.
Growing brand
Every channel in one queue
Conversations from WhatsApp, Instagram, Messenger and your website routed to one queue, with clear ownership.
Large retailers
Connected to your store platform
Scoped connections to your store platform, shipping or ERP where supported, with reporting on completed orders and returns.
What stays human
We automate the agreed routine work and make the remaining human work easier to manage.
- Refund decisions and complaints go to your team with the full conversation.
- Prices, stock and offers come only from information you approve. Nothing is invented.
- Card details are never taken in chat. Payment links come from an authorized provider.
- Marketing messages go only to customers who agreed to receive them.
Channels
Where your customers already write
- Messenger
- Website chat
- Telegram
Next step
The solution, the cost and how we work.
Not ready to message yet? These pages explain what we build, how cost is worked out without fixed prices, and how we work from the first request map to the monthly review.
Solution
WhatsApp automation
Our core service. Guided WhatsApp workflows that we design, build and run for you after launch.
Read moreSolution
System integration
A connection assessment, agreed read and write levels, and a staff-approved process when there is no suitable API.
Read moreHow pricing works
What drives the cost, what a proposal includes and why we do not publish fixed prices.
Read moreHow we work
Four stages: map the requests, agree scope, build and test on real examples, then launch, operate and review monthly.
Read moreFAQ
Does it work with my store platform?
Often. We check which actions your platform supports, such as order lookup or status, and who can authorize access. Where there is no connection, your team answers from one clear queue.
Can it confirm cash-on-delivery orders?
Yes. It can ask the customer to confirm the order details before shipping, so you know which orders are real.
Will it send marketing messages?
Only to customers who opted in, and only with approved message templates, following WhatsApp’s policy.
What about returns?
It collects the order number, reason and photos, then sends a complete request to your team. Your team decides.
Which languages does it support?
Arabic and English as standard. Other languages are tested and agreed for your store before launch.
How much does it cost?
It depends on your channels, volume and any system connections. We start with one workflow and send a proposal that separates setup, the monthly service and third-party fees.
Which customer questions eat your day?
Tell us what your inbox looks like today. We will help you find the first workflow worth automating.
Discuss your store’s workflow on WhatsApp