Answer delivery questions and exceptions without endless calls.

Most courier messages are about one thing: where is my shipment, and what happens now that the delivery failed.

Where requests get lost.

Call-center time spent reading tracking pages aloud.

Nobody reaches the customer in time to arrange another attempt.

Details arrive unclear and get lost before the courier leaves.

Every case starts with the same questions.

How it runs, to the finish line

AskThe customer asks about a shipment, by button or in their own words.
Look upStatus comes from your system where connected, or a staff check.
FixA new time, an address correction or a location pin is collected.
RouteExceptions and complaints go to the right team with the shipment number.
CloseThe customer confirms delivery, or the case is marked resolved.
Resolved caseThe finish line we measure.

The Leak Audit maps every step from the first message to resolved case, and shows the fix working, within 72 hours of meeting you.