Keep every tenant request moving until it is resolved.

Tenant requests arrive by WhatsApp, by phone and through the guard at the gate, and most of them come with no photo, no unit number and no owner.

Where requests get lost.

No unit number, no photo, no access time. Someone calls back before anyone can act.

Requests sit between the building manager, the contractor and the owner.

“Any news?” messages and calls all week, because nobody tells them the status.

Water cuts, maintenance visits and fee reminders sent by hand to a group chat.

How it runs, to the finish line

ReportThe tenant reports an issue with photos, by button or in their own words.
CollectUnit, issue type, urgency and access times are collected.
AssignYour manager approves and assigns the right team or contractor.
UpdateThe tenant gets the visit time and status updates.
CloseThe job is marked done and the tenant confirms it is fixed.
Resolved and confirmedThe finish line we measure.

Emergencies such as gas, fire or flooding follow your escalation wording and go straight to a person.
Contractor choice and costs are approved by your manager.
Fees and contract terms come only from information you approve.
Notices go only to residents who agreed to receive them.

The Leak Audit maps every step from the first message to resolved and confirmed, and shows the fix working, within 72 hours of meeting you.