From a broken device to a tracked repair and collection.

Repair shops answer the same questions all day: can you fix it, how much, how long, is it ready.

Where requests get lost.

The same first questions for every device, before anyone has seen it.

Repairs stall while the shop chases the customer to approve the price.

Technicians stop repairing to answer status questions.

Finished repairs sit on the shelf for weeks.

How it runs, to the finish line

AskThe customer describes the problem, by button or in their own words.
CollectDevice, model, the problem and photos are collected.
Drop offA drop-off or pickup is requested, and your team confirms it.
ApproveYour quotation is sent, and the customer approves it in the chat.
CollectA ready-to-collect notice and reminders go out until the device is picked up.
Collected deviceThe finish line we measure.

The Leak Audit maps every step from the first message to collected device, and shows the fix working, within 72 hours of meeting you.