Customer service automation for car dealers, service centers & workshops
Book every service visit and answer “is my car ready?” automatically.
Service centers lose time and customers to the phone: booking requests without the car model, parts questions without the details, and dozens of “is my car ready?” calls a day. HumAI collects complete service requests for your advisors to confirm, answers routine questions from your approved information and sends status updates where your system allows.
Meta Tech Provider · Official WhatsApp Business Platform
Sound familiar?
Service bookings arrive incomplete
No car model, no mileage, no description of the problem, so advisors call back before they can plan.
“Is my car ready?” all day
Advisors stop working on cars to answer status questions by phone and WhatsApp.
Parts and price questions pile up
Customers ask about parts, availability and estimates, and slow replies send them elsewhere.
Test drives and visits that never happen
Appointments without confirmation or reminders turn into empty slots.
The journey
One service visit, from the first message to the car handed back
Illustrative flow. Status updates from your workshop system depend on what it supports.
- 01 · Ask
The customer asks for a service, a part or a test drive, by button or in their own words.
- 02 · Collect
Car model, year, mileage, the issue and a preferred time are collected.
- 03 · Approve
A service advisor confirms the slot or offers another.
- 04 · Remind
The customer gets the confirmation and a reminder before the visit.
- 05 · Update
Status updates and pickup details are sent when the car is ready.
Done means the car was serviced and handed back, not just that a booking was made.
Sizes
Built for your size
Independent workshop
Fewer calls, fuller days
Complete service requests and routine answers on your existing WhatsApp number.
Service centers with several bays
Every request to the right advisor
Requests routed by service type or branch, with one shared queue and clear ownership.
Dealer groups
Connected to your dealer system
Scoped connections to your dealer management or workshop system where supported, with reporting on completed visits.
What stays human
We automate the agreed routine work and make the remaining human work easier to manage.
- Diagnosis and repair estimates are given by your advisors, not guessed.
- Warranty decisions and complaints go to your team with the full conversation.
- Prices come only from information you approve.
- Card details are never taken in chat.
Channels
Where your customers already write
- Messenger
- Website chat
- Telegram
Next step
The solution, the cost and how we work.
Not ready to message yet? These pages explain what we build, how cost is worked out without fixed prices, and how we work from the first request map to the monthly review.
Solution
WhatsApp automation
Our core service. Guided WhatsApp workflows that we design, build and run for you after launch.
Read moreSolution
System integration
A connection assessment, agreed read and write levels, and a staff-approved process when there is no suitable API.
Read moreHow pricing works
What drives the cost, what a proposal includes and why we do not publish fixed prices.
Read moreHow we work
Four stages: map the requests, agree scope, build and test on real examples, then launch, operate and review monthly.
Read moreFAQ
Does it give repair estimates?
No. It collects the details your advisors need. Estimates and diagnosis come from your team.
Can it send “your car is ready” updates?
Yes, where your workshop system supports a connection, or when an advisor updates the status in the queue.
Does it work with my dealer system?
Often. We check which actions your system supports and who can authorize access. Where there is no connection, advisors work from one clear queue.
Can it book test drives?
Yes. It collects the model, date and contact details, and a salesperson confirms.
Which languages does it support?
Arabic and English as standard. Other languages are tested and agreed before launch.
How much does it cost?
It depends on your branches, channels, volume and any system connections. We start with one workflow and send a proposal that separates setup, the monthly service and third-party fees.
Where do your service requests get stuck?
Tell us how bookings reach your advisors today. We will help you find the first workflow worth automating.
Discuss your service center’s workflow on WhatsApp