Customer service automation for clinics & hospitals
From the first patient message to an attended visit.
Clinics rarely lose patients because nobody replied. They lose them between the reply and the visit: an incomplete request, an approval that waits, a reminder that never goes out. HumAI answers administrative questions from your approved information, collects complete booking requests and gives your staff one clear queue to approve, then helps you track who actually attended.
Meta Tech Provider · Official WhatsApp Business Platform
Sound familiar?
Booking requests arrive incomplete
No patient name, no preferred branch or doctor. Reception spends three messages getting what one form would have asked.
Patients wait for a reply, then book elsewhere
Messages come in the evening and on weekends, when reception is closed or busy at the desk.
The same administrative questions all day
Fees, hours, branch addresses and doctor schedules, answered again and again.
Confirmed bookings that never show up
Without reminders and a simple way to reschedule, slots go empty and nobody knows why.
The journey
One patient request, from the first message to the visit
Illustrative flow. Phase one is staff-approved; live booking-system actions need a separate, tested connection.
- 01 · Ask
The patient asks about a doctor, branch or service, by button or in their own words.
- 02 · Collect
The agreed details and a preferred time are collected. Only what is missing is asked for.
- 03 · Approve
Your staff check availability in your real booking system, then approve or offer another slot.
- 04 · Confirm
The patient receives the approved details and a reference, never before approval.
- 05 · Remind & record
Approved reminders go out, and reception records attended, no-show or cancelled.
Done means the patient attended, not just that a booking was confirmed.
Sizes
Built for your size
Single clinic
One number, one clear queue
Administrative answers and complete booking requests your reception approves, on your existing WhatsApp number.
Multi-branch clinics
Every request to the right branch
Requests are routed by branch, doctor or service, with a shared queue and a manager view of what is waiting.
Hospitals & medical groups
Connected where your system allows
Scoped connections to your hospital or booking system where supported, role-based access, and reporting from booking to attendance.
What stays human
We automate the agreed routine work and make the remaining human work easier to manage.
- Medical questions are never answered. There is no diagnosis, no advice and no triage.
- Urgent or sensitive messages follow your approved escalation wording and go to a person.
- Your staff approve bookings. A pending request is never presented as a confirmed appointment.
- Patient data is handled under the agreement you set, with access limited by role.
Channels
Where your patients already write
- Messenger
- Website chat
- Telegram
Next step
The solution, the cost and how we work.
Not ready to message yet? These pages explain what we build, how cost is worked out without fixed prices, and how we work from the first request map to the monthly review.
Solution
WhatsApp automation
Our core service. Guided WhatsApp workflows that we design, build and run for you after launch.
Read moreSolution
Customer service automation
WhatsApp plus website chat, Instagram, Messenger and Telegram, with case routing, handover and a view of the workload.
Read moreHow pricing works
What drives the cost, what a proposal includes and why we do not publish fixed prices.
Read moreHow we work
Four stages: map the requests, agree scope, build and test on real examples, then launch, operate and review monthly.
Read moreFAQ
Does this replace our booking or hospital system?
No. It organizes requests before they reach your system. We assess connecting to your existing software first; where that is not possible, your staff confirm from one clear queue.
Does it give medical advice?
No. It answers approved administrative questions only, such as fees, hours, branches and published doctor information. Anything medical goes to your team.
Can it book automatically?
In the first phase your staff approve each booking. Automatic booking is added only after your system’s supported actions, permissions and failure handling are tested.
Can it reduce no-shows?
Reminders and an easy way to reschedule can help. We measure attendance from your records instead of promising a number.
Which languages does it support?
Arabic and English as standard. Other languages are tested and agreed for your clinic before launch.
How much does it cost?
It depends on your branches, channels, volume and any system connections. We start with one workflow and send a proposal that separates setup, the monthly service and third-party fees.
Where do your patient requests get stuck?
Tell us how bookings reach you today. We will help you find the first workflow worth improving.
Discuss your clinic’s workflow on WhatsApp