Customer service automation for restaurants & cloud kitchens
Keep up with every WhatsApp order, even at peak hour.
When a restaurant can’t keep up with WhatsApp orders, the problem is rarely the number of messages. It is that orders arrive incomplete and someone has to chase the details. HumAI answers menu and delivery questions from your approved information, collects complete orders (items, options, address, time) and sends each one to your team to confirm, so nothing gets lost between the chat, the phone and the kitchen.
Meta Tech Provider · Official WhatsApp Business Platform
Sound familiar?
Orders get lost between WhatsApp, the phone and the kitchen
Someone copies orders by hand, and one busy evening means a missed or mixed-up order.
Customers wait too long at peak hour
Friday-night messages pile up while your staff are serving, and hungry customers order somewhere else.
Orders arrive incomplete
No address, no size, no “without onions”. Every order needs three more messages before the kitchen can start.
The same questions all day
Menu, delivery areas, opening hours: answered again and again by the person who should be taking orders.
The journey
One order, from the first message to the customer’s door
Illustrative flow. The exact steps, and which ones need staff approval, are agreed with you.
- 01 · Ask
The customer asks about the menu or starts an order, by tapping a button or in their own words.
- 02 · Collect
Items, options and the delivery address or pickup time are collected. Only missing details are asked for.
- 03 · Confirm
The customer checks a short summary and corrects anything before it is sent.
- 04 · Approve
Your team, or a supported POS, accepts the order and confirms the time.
- 05 · Update
The customer gets the confirmation, then a status update when the order is ready or on its way.
Done means the order was delivered or picked up, not just that a message was answered.
Sizes
Built for your size
Single restaurant
One number, many messages
Menu answers, complete orders and a simple confirmation flow for your team, on your existing WhatsApp number.
Several branches or a cloud kitchen
Every order to the right kitchen
Orders are routed by branch or delivery area, with one shared queue so managers see what is waiting and where.
Chains & franchises
Connected to the systems you run on
Scoped connections to your POS or ordering system where supported, access by branch and role, and reporting on completed orders.
What stays human
We automate the agreed routine work and make the remaining human work easier to manage.
- Complaints, refunds and special requests go straight to a person, with the full conversation.
- Allergy and ingredient questions are never guessed. They go to your team.
- Menu and price changes are approved by you before customers see them.
- Card details are never taken in chat. Where payment is needed, we use a link from an authorized provider.
Channels
Where your customers already write
- Messenger
- Website chat
- Telegram
Next step
The solution, the cost and how we work.
Not ready to message yet? These pages explain what we build, how cost is worked out without fixed prices, and how we work from the first request map to the monthly review.
Solution
WhatsApp automation
Our core service. Guided WhatsApp workflows that we design, build and run for you after launch.
Read moreSolution
Customer service automation
WhatsApp plus website chat, Instagram, Messenger and Telegram, with case routing, handover and a view of the workload.
Read moreHow pricing works
What drives the cost, what a proposal includes and why we do not publish fixed prices.
Read moreHow we work
Four stages: map the requests, agree scope, build and test on real examples, then launch, operate and review monthly.
Read moreFAQ
Does this replace my delivery app or ordering platform?
No. It handles the orders and questions that come straight to you on WhatsApp and your other channels. If you already use an ordering system, we look at connecting to it rather than replacing it.
Can it take orders without my staff?
It collects complete orders automatically. Whether an order is accepted automatically or confirmed by your team is your decision, and depends on what your POS or ordering system supports.
What happens at peak hour?
Every customer gets an immediate reply and a clear next step, even when your team is busy. Orders wait in one queue, already complete, until your team confirms them.
Does it work with my POS?
Sometimes. We first check which actions your POS supports and who can authorize access. Where a direct connection is not available, your team confirms orders from a clear queue instead.
Which languages does it support?
Arabic and English as standard. Other languages are tested and agreed for your restaurant before launch.
How much does it cost?
It depends on your channels, branches, volume and any system connections. We start by looking at one workflow and send a proposal that separates setup, the monthly service and third-party fees.
Where do your orders get stuck?
Tell us how orders reach you today. We will help you find the first workflow worth automating.
Discuss your restaurant’s workflow on WhatsApp