What reaches your Muscat reception from a patient’s request?
Each message reaches reception as one complete request: who the patient is, what they need, which branch, when, and in which language.
| The patient's message | What the assistant collects | Who takes it from there |
|---|---|---|
| A patient from Nizwa asks when the cardiologist sees patients at the Muscat branch | Name, branch, the doctor's days from your schedule and two times that suit the patient | Muscat reception, which confirms before the patient sets off |
| A message in Urdu or Bengali | Replies in that language if you chose and tested it; otherwise hands it to a person with a summary | Reception |
| A question about symptoms or medicine | Gives no medical answer and passes it to your clinical team with your approved escalation wording | A doctor or nurse |
We never request ID, card or bank-account numbers in chat. Patients bring their Royal Oman Police civil status or resident card to reception according to your clinic’s instructions.
Sohar example
A voice note from Sohar at 9:40 pm
Picture a Sohar patient sending a voice note about a Sunday appointment at Al Khuwair. The assistant replies in Arabic inside the 24-hour window and collects the name and preferred time. Al Khuwair reception checks the schedule and confirms before the patient travels.