Voice notes wait unplayed
Staff can’t listen at the counter, so voice notes sit for hours.
When customers prefer to talk, your AI assistant answers WhatsApp calls where available and voice notes inside an open 24-hour customer service window, in Gulf Arabic, Egyptian Arabic or English. It then records the request for your team to confirm bookings and prices, or hands over when a decision is needed.
Staff can’t listen at the counter, so voice notes sit for hours.
Customers call after hours or at busy times, and nobody picks up.
Many customers, especially older ones, would rather speak than type.
A text is easy to scroll past. A short call is harder to forget.
Voice notes
Customers send a voice note in their own words. The assistant understands it, acts on it and, when it suits, replies with a voice note in the same dialect.
We agree which calls and voice notes it handles, what it says and when it hands over.
A natural voice in the customer’s dialect, using only your approved information.
Bookings, prices and anything sensitive go to a person, with the details already collected.
Yes. When a customer calls your WhatsApp Business number, the assistant answers, talks with them and completes the request or hands it to your team.
Yes, customers who gave permission to be called. Meta doesn’t offer business-started calls on Egyptian (+20) numbers yet; we check this for your number in the Leak Audit.
Gulf Arabic, Egyptian Arabic and English. Other languages are scoped and tested per project.
Voice notes and chat do. WhatsApp calls are restricted for people in the UAE, so calls depend on where your customers are.
Yes. It introduces itself as your business’s assistant and hands over to your team whenever a customer asks for a person.
Yes. Calls, voice notes and chats use the same approved information, so customers get the same answers everywhere.
Yes, and not a recorded message. The AI assistant picks up the WhatsApp call and talks with the customer, then records the booking or order for your team to confirm, or hands over to your team.
It listens to each voice note, understands the request in Gulf Arabic, Egyptian Arabic or English, moves it forward, and replies by text or with its own voice note.
The free Leak Audit shows which calls and voice notes your team misses, and whether voice would help.
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