Which points should you check before shipping a COD order?
Check seven points in one WhatsApp conversation before the parcel leaves, and hold any order with no reply until your team decides.
| What to confirm | Why it matters | The assistant | Your team |
|---|---|---|---|
| Items, size, colour and quantity | A size fixed before shipping is easier than an exchange after it | Shows the order from your store for the customer to check | Approves any change that affects price or stock |
| Amount due on delivery, shipping included | The customer gets the cash ready before the courier arrives | Sends the amount exactly as your store shows it | Decides on any discount |
| Governorate, area, street, building, floor, flat and a landmark | A complete address saves the courier's calls | Asks only for what's missing and accepts a location shared on WhatsApp | Reviews addresses outside your delivery areas |
| A phone that answers, and the delivery day | The courier reaches someone who is at home | Offers the delivery days you set with your courier | Confirms the day with the courier |
| Cash, or a method you accept, such as InstaPay or a mobile wallet | The customer pays in a way you accept | Answers from your accepted methods and never takes card details in chat | Marks the order paid in the store |
| Your policy on opening the parcel and on returns | The customer knows it before the courier arrives | Answers with your approved policy wording | Decides each return request |
| Confirm, change or cancel | A cancellation before shipping saves the return cost | Sends three buttons and records the answer | Follows up from the Dashboard on orders with no reply |
Your store starts the confirmation, so it needs the customer's opt-in and a Meta-approved template. The opt-in can be a clear checkbox at checkout that names your store: “Send updates on my order from [store name] on WhatsApp”.
A dress ordered at 1 am
A customer in Smouha orders a dress, cash on delivery, at 1 am. When the confirmation arrives, she changes the size from M to L and adds her building, floor and a landmark. The assistant records the change, a staff member approves it in the morning because L is in stock, and the order joins that day's courier pickup.
A store shipping a handful of orders a day may only need one person confirming by phone or on the free WhatsApp Business app. The platform helps when orders arrive at night, several staff share the number, or confirmations must go back to your store.